STORE POLICY
TERMS OF USE
Welcome to the Clean Supplement Store (the "Site"). These terms and conditions ("Terms") apply to the use of our website and the purchase of dietary supplements and related products from our store. By accessing the Site and making a purchase, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.
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Use of the Site
Eligibility: You must be at least 18 years old to use this Site and make purchases.
Account: You may need to create an account to access certain features. You are responsible for maintaining the confidentiality of your account information.
Prohibited Conduct: You agree not to use the Site for any unlawful purpose or in a way that could harm others or the Site.
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Products
Product Information: We strive to provide accurate information about our products, including descriptions, pricing, and availability. However, we do not warrant that the information is always accurate, complete, or current.
Use of Products: Our dietary supplements are intended for personal use only and not for resale. You should consult your healthcare provider before using any dietary supplements, especially if you have any pre-existing conditions or are taking other medications.
Orders and Payments
Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
Pricing: Prices are listed in US dollars and are subject to change without notice. Prices listed do not include shipping and handling fees or sales tax (which may vary depending on where you are located), which will be calculated at checkout.
Payment: We accept credit and debit cards as well as other payment options enabled by Wix. You agree to provide current, complete, and accurate purchase and account information.
Shipping and Delivery
Shipping Policy: We will ship products to the address provided by you. Delivery times are estimates and not guaranteed.
International Shipping: International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Lost or Damaged Goods: We are not responsible for lost or damaged goods during transit. If you receive a damaged product, please contact us within 5 days of receipt.
Returns and Refunds
Return Policy: Returns will only be accepted if the customer can demonstrate the product was received damaged in transit before opening the product. Once opened, returns will not be accepted. Customers must reach out through the website chat feature to initiate the return process. The product must be unopened and in its original packaging.
Refunds: Refunds will be processed within 30 days of receiving the returned product. Shipping and handling fees are non-refundable.
Return Shipping: You are responsible for the cost of return shipping unless the product is defective or we made an error with your order.
Limitation of Liability
Disclaimer: The Site and products are provided "as is" and "as available" without any warranties of any kind, either express or implied.
Liability: To the fullest extent permitted by law, Clean Supplements LLC will not be liable for any damages arising from the use or inability to use the Site or products.
Privacy Policy
Your use of the Site is also governed by our Privacy Policy, which can be found linked in the footer of our website.
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Changes to Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
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Governing Law
These Terms are governed by and construed in accordance with the laws of California. Any disputes arising out of or related to these Terms shall be resolved exclusively in the courts of California.
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Contact Us
If you have any questions about these Terms, please contact us by emailing matty@cleansupplements.co.
PRIVACY POLICY
The Clean Supplement Store ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thecleansupplementstore.com, purchase products, or engage with our services. Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
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Information We Collect
Personal Information
When you visit our website, create an account, make a purchase, or contact us, we may collect the following personal information:
Name
Email address
Mailing address
Phone number
Payment information (credit/debit card details, billing address)
Any other information you voluntarily provide
Non-Personal Information
We may also collect non-personal information about you, which does not directly identify you, including:
Browser type
Operating system
IP address
Access times
Pages viewed
Referring website
Additional Information for California Residents:
Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their personal information. This section provides details about those rights and our responsibilities under the CCPA.
Categories of Personal Information Collected
In the preceding 12 months, we have collected the following categories of personal information:
Identifiers (e.g., name, email address, postal address, phone number)
Payment information
Internet or other electronic network activity information (e.g., browsing history, interactions with our website)
Geolocation data
Sources of Personal Information
We collect personal information directly from you (e.g., when you make a purchase) and indirectly (e.g., through your interactions with our website).
How We Use Your Information
We use the information we collect in the following ways:
To process transactions: Your information, including payment details, will be used to complete your purchase orders.
To improve our website: We continuously strive to improve our website offerings based on the information and feedback we receive from you.
To send periodic emails: The email address you provide for order processing may be used to send you information and updates about your order, occasional company news, updates, or related product and service information.
To personalize user experience: Your information helps us to better respond to your individual needs.
To administer contests, promotions, surveys, or other site features: We may use your information to manage these activities effectively.
How We Protect Your Information
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These security measures include:
Secure Socket Layer (SSL) technology to encrypt sensitive information.
Regular malware scanning and security audits.
Restricted access to personal information to authorized personnel only.
Sharing Your Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information except in the following situations:
Service providers: We may share information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Legal requirements: We may release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Business transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owners.
Your Rights Under CCPA
If you are a California resident, you have the following rights regarding your personal information:
Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you in the past 12 months.
Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
Right to Opt-Out of Sale: We do not sell personal information. However, you have the right to opt-out if this practice changes.
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
Exercising Your Rights
To exercise your CCPA rights, please contact us at:
Email: matty@cleansupplements.co
We may need to verify your identity before processing your request. We will respond to your request within 45 days of receiving it.
Cookies
We use cookies to enhance your experience on our website. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality and features of our site.
Third-Party Links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.
Your Consent
By using our site, you consent to our website's privacy policy.
Changes to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date at the bottom will be revised. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: matty@cleansupplements.co
PAYMENT METHODS
- Credit / Debit Cards via Square Payments